Support
Email support@2wheelsincommon.com. A person reads every message and replies from the same address. We are a small team, so give us a business day or two. You can also send us a message with the contact form.
What to include
The more of this you send, the faster we can help:
- Your username in the app, or the email address on your account.
- Your phone and whether it is Android or iPhone.
- What you were doing, what you expected, and what happened instead. A screenshot helps.
Your account and your data
You can delete your account from inside the app, or by email if you no longer have it installed. The steps, and exactly what is removed, are on the delete your account page.
Billing
Riders: Pro is billed by the app store you bought it in. Manage or cancel it under Subscriptions in the App Store or Google Play, where you can also restore a purchase on a new phone.
Businesses: your listing is billed by 2 Wheels in Common. Sign in to Scrambler, your business dashboard, and open Billing to change your plan, update a card, download invoices, or cancel. Questions about a listing or a claim go to the same support address.
Reporting a problem in the community
To report a route or a rider, use the report button on that route or profile in the app. Reports reach us directly and are reviewed by a person. If something needs urgent attention, email as well and say so in the subject line.
Before you write
The FAQ covers the common questions about the app, pricing, and where it is available. Our Terms of Service and Privacy Policy are here too.